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RETURN MERCHANDISE AUTHORIZATION (RMA)
Effective 8/27/09
To obtain Bayou Gifts and Collectibles Wholesale authorization to return an item for
merchandise credit or replacement, Contact Us
or if you have a registered account with us, login to your account and view the
order under the "My Account" link. Click the link "Return /
Shortage" under the product purchased. Fill out the required information to obtain your RMA
number.
CONDITIONS
Non-defective Merchandise - 30-Days after receipt of
purchase
Non-defective merchandise returns will incur a
25% restocking fee calculated off the merchandise cost only. Original
shipping/handling fees are non-refundable. Customers are responsible for all return
shipping charges incurred with Non-defective merchandise returns.
Merchandise must be in its original minimum
inner pack quantity.
Broken quantity inner packs are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings
or be otherwise defaced or damaged.
Damaged/Defective
Merchandise - 2-Business Days after receipt of purchase
Broken, torn, chipped, scratches, non-workable, bent, etc. Merchandise
will be replaced free of charge. If the item is out of stock and cannot be
replaced, credit for merchandise only will be issued in the same manor as
received (credit card or PayPal). Keep all outer/inner packaging and you
will be advised if the warehouse requires the damaged/defective item to be
returned for quality control purposes. A call tag will be issued in this
case and credit for merchandise only will be issued when the merchandise is
received at the warehouse.
Original shipping/handling fees are
non-refundable.
Shortage / Incorrect
Merchandise - 2-Business Days after receipt of purchase
Merchandise listed on invoice and packing slip but not received will be
investigated with the warehouse. If the investigation reveals the merchandise
was not shipped, you may choose to have it shipped or receive a merchandise
credit and partial shipping cost credit for the missing item.
If you received an item that you did not order
and it is not listed on your invoice or packing slip, Contact Us
and provide the item number of the product you did received. This item
number can usually be found on the outside of the product box. Keep all
outer/inner packaging and you will be advised if the warehouse requires the
incorrect item
to be returned. A call tag will be issued in this case.
CANCELLATIONS OF ORDERS
Order email notifications that are already "In Process" cannot be canceled
or changed. Orders are processed within three hours after receipt of your order.
Reply to your Order Invoice that was received in your email within
one hour of placing your order to cancel or add
to your order. If you received an order email notification stating
"In Process" and need additional items, a
separate order will need to be placed. Shipping/handling fees cannot be
combined.
REFUSED DELIVERY / INCORRECT DELIVERY ADDRESS
PROVIDED
Refusing an order upon delivery will result in having the merchandise
returned. Credit will not be issued for
refused deliveries. The refused package shall remain at the warehouse until such
time as the customer remits full payment for us to send the order again. If payment
is not received within 30-days then the order is forfeited.
The carrier has made an attempt to deliver your
merchandise and it is returned due to an
incorrect delivery address provided. Credit will not be issued for
incorrect addresses. The merchandise shall remain at the warehouse until such
time as the customer remits full payment for us to send the order again. If payment
is not received within 30-days then the item is forfeited.
We are not responsible if the
merchandise is refused or accepted from an incorrect delivery address.
Credit will not be issued if the carrier can prove it was refused or accepted
from the address on the order. You will have to place the order again with the
correct delivery address.
DOUBLE SHIPMENTS
If you receive merchandise that appears to be a double shipment, please Contact Us immediately so that we may arrange pick-up with the carrier to return the
merchandise at our expense. If we find that the merchandise was double shipped prior to notification
from you, you will be contacted and given the option to return the
merchandise at our expense or keep the merchandise. Customers wishing to keep the
merchandise will be charged
full value of the merchandise. You will not be charged shipping/handling fees.
Return Policy Updated: 8/27/09
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