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Frequently Asked Questions |
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Bayou Gifts and Collectibles Wholesale is a division of Buy-U-Gifts.
PRODUCTS
Q: What type of quality are the products you sell?
A: The products we search for and offer you are of high quality. We do not offer seconds, flawed, overstock, slow movers, or any other label that would define second-quality merchandise.
Q: Are your products guaranteed?
A: Yes. We have a 30 calendar day return policy on non-defective, re-salable merchandise. However, our policy for damaged, shortage, incorrect, defective merchandise is 48 hours.
Q: Where are your products shipped from?
A: Our products are shipped directly from a warehouse based out of a California.
Q: Do you send out printed catalogs?
A: No. We do not mail out wholesale printed catalogs.
PRE-ORDERING
Q: Do I have to register with your site?
A: No. You have the option of registering an account with us or to use our Quick Checkout which only requires your billing and shipping information. You will not be issued a password, therefore closing your browser window will close your shopping session with us.
Q: Who can order from you?
A: You! Our wholesale products are open to the public. We also sell to licensed businesses including school organizations, non-profit organizations, flea marketers located in the Contiguous 48 United States, Alaska and Hawaii.
Q: Do you need my Sales Tax ID# to order?
A: No, we do not ask for a Sales Tax ID.
Q: Do I have to pay tax on the products I order?
A: Yes, but only if your billing address is within the State of Louisiana or shipping to a destination within the State of Louisiana. If you are a retailer with a physical store location and purchasing bulk for resale, we must have a Louisiana Resale Certificate on file to be tax exempt.
Q: Can I resell your products on my internet merchant site?
A: Yes, however please keep in mind that our wholesale products are open to the public for purchase. Please read our Dropshipping Information, Returns Policy and Shipping/Payments Information, as a reseller you must follow the same guidelines as the general public. If you choose to resell the products on an internet merchant site or auction site like eBay, we are not responsible if an item goes out of stock at the time you place your order. It is recommended that you purchase the items in advance when selling on an auction site.
Q: Do you charge a membership fee?
A: No, we do not charge membership fees.
ORDERING
Q: What payment methods do you accept?
A: All orders must be PREPAID using your Visa, MasterCard or Discover Cards only or through PayPal. An account with PayPal is not necessary when making a payment with your Visa, MasterCard, American Express or Discover credit/debit card. Choose the option on the PayPal page: Don't have a PayPal account? and fill out the credit/debit card information. No C.O.D's or Net Term Programs accepted.
Q: Is there a minimum requirement to order?
A: No. We do not have a minimum requirement to order and ship the products.
Q: What is the most I would have to purchase at a time?
A: Each description notes the amount you will receive at our wholesale price. Products are sold in cases of dozen(s)/each/pairs/sets and must be purchased in this manner. We do not break cases under any circumstances.
AFTER ORDERING
Q: Is it possible to add to my order once I confirmed it?
A: Yes. If you need to add to your order please contact our Customer Service Dept. as soon as possible. Additional shipping charges may incur.
Q: May I cancel all or part of my order?
A: Yes, if it is within the first (1) hour of submitting. If you need to cancel all or part of your order please contact our Customer Service Dept. as soon as possible. Once your order is in process your entire order or partial products cannot be canceled. You may only add to your order after the (1) hour deadline.
Q: How do I track my order?
A: During your order process, you will receive email notifications regarding your order status. Once your order has been shipped, you may track it quickly and easily on your computer through the couriers website. A tracking number will be provided and sent to your email that the order was placed under.
Q: When will I receive my order?
A: Delivery times may vary from door to door, however, you should receive your order within two(2) weeks after the order process has begun.
Q: I have not received my order for some time.
A: If you have placed an order and have not received it in a reasonable amount of time (after 12 business days from notification that your order has shipped), contact our Customer Service Dept. We will promptly initiate an investigation and advise you on the estimated delivery date provided by the carrier; lost orders will be investigated immediately and we will notify you with the results as quickly as possible.
SHIPPING QUESTIONS
Q: Do you drop ship?
A: Yes, we drop ship.
Q: Do you offer PRIVATE LABELING?
A: No. Package(s) are shipped under the name of "Bayou Gifts and Collectibles" and our business address. The enclosed packing slip to your dropship recipient does not reveal any prices.
Q: Do you ship outside the United States?
A: Unfortunately, at this time we only ship to locations within the Contiguous 48 United States, Alaska and Hawaii. We do not ship International (including Canada) or accept international customer accounts.
Q: Do you offer various shipping methods?
A: Yes. UPS Ground is the main method we use within the Contiguous 48 United States and Air Mail for Alaska & Hawaii. Within the Contiguous 48 United States, you have the option of shipping via UPS 2nd day air for additional cost to rush the products to you. Please understand that the UPS 2nd day air is calculated from the time the order is shipped, not the day of when the order is placed.
Q: Do you offer Free Shipping?
A: No. However, our rates are competive with online stores that claim free shipping. With us, you pay a percentage of your subtotal cost of products added to your cart instead of paying shipping costs for each individual product.
Q: Do I pay any shipping or handling charges?
A: Yes. The $25.00 minimum to order must be met to receive discounted shipping costs (percentage of sub-order total). Orders under $25.00 have a flat shipping cost of $7.85 to the Contiguous 48 States and $21.95 to Alaska/Hawaii. A $1.00 handling fee will be charged on all orders under $25.00. To have your order shipped via UPS 2nd day air within the Contiguous 48 United States, choose the UPS Rush shipping option. However, keep in mind that shipping via UPS 2nd day air, the receiving time is determined from the date you receive notification that the order has been shipped. It is NOT determined by the date the order was placed.
CUSTOMER SERVICE
Q: What are your hours and response time?
A: Online ordering is available 24/7 using our secured ordering system. You may contact the Customer Service Dept. 24/7. Our reply response time is within 24-48 hours (not including weekends & major holidays).
Q: Do you offer a Fund Raising program?
A: No. However, you may purchase our products for school fundraisers, carnival prizes, etc., but we will accept no returns on unsold items.
MISCELLANEOUS QUESTIONS
Q: Do you release any of my personal information?
A: No, we do not. Your privacy is our concern and is not disclosed for advertising purposes.
Q: Can I view my order online?
A: If you have registered an account with us, you can view your orders by logging into your account and view your last (100) present and past orders.
Q: Can I get a copy of my printed invoice if I misplaced it?
A: Yes. We can email or fax you a second copy of any/all orders that you placed with us.
Updated: 11/01/09 |
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