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Frequently Asked Questions |
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Buy-U-Gifts Wholesale is a division of Buy-U-Gifts.
PRODUCTS
Q: Are your products guaranteed?
A: Yes. We have a 30-Day after receipt return policy on non-defective, re-salable merchandise. However, our policy for damaged, shortage, incorrect, defective merchandise is 2-Business Days after receipt.
Q: Where are your products shipped from?
A: Because of the fact that we do not inventory the items we offer, we have arranged with the suppliers to have them shipped directly to you on our behalf. As a result, it is possible that you will receive your items in multiple shipments (possibly as many as 3-4 shipments, depending on the items which you buy).
Q: Do you send out printed catalogs?
A: No. We do not mail out wholesale printed catalogs. Our product line is brought to you through a variety of suppliers and new items are added often.
PRE-ORDERING
Q: Do I have to register with your site?
A: No. You have the option of registering an account with us or to use our Quick Checkout which only requires your billing and shipping information. You will not be issued a password, therefore closing your browser window will close your shopping session with us.
Q: Who can order from you?
A: You! Our wholesale products are open to the public. We also sell to licensed businesses including school organizations, non-profit organizations, flea marketers located in the Contiguous 48 United States.
Q: Do you need my Sales Tax ID# to order?
A: No, we do not ask for a Sales Tax ID.
Q: Do I have to pay tax on the products I order?
A: Yes, but only if your billing address is within the State of Louisiana or shipping to a destination within the State of Louisiana. If you are a retailer with a physical store location and purchasing bulk for resale, we must have a Louisiana Resale Certificate on file to be tax exempt.
Q: Can I resell your products on my internet merchant site?
A: Yes, however please keep in mind that our wholesale products are open to the public for purchase. Please read our Dropshipping Information, Returns Policy and Shipping/Payments Information, as a reseller you must follow the same guidelines as the general public. If you choose to resell the products on an internet merchant site or auction site like eBay, we are not responsible if an item goes out of stock at the time you place your order. It is recommended that you purchase the items in advance when selling on an auction site.
Q: Do you charge a membership fee?
A: No, we do not charge membership fees.
ORDERING
Q: What payment methods do you accept?
A: All orders must be PREPAID using your Visa, MasterCard or Discover Cards only or through PayPal. An account with PayPal is not necessary when making a payment with your Visa, MasterCard, American Express or Discover credit/debit card. Choose the option on the PayPal page: Don't have a PayPal account? and fill out the credit/debit card information. No C.O.D's or Net Term Programs accepted.
Q: Is there a minimum requirement to order?
A: No. There is no minimum required to order to purchase our products.
Q: What is the most I would have to purchase at a time?
A: Each description notes the amount you will receive at our wholesale price. Products are sold in cases of dozen(s)/each/pairs/sets and must be purchased in this manner. We do not break cases under any circumstances.
AFTER ORDERING
Q: Is it possible to add to my order once I confirmed it?
A: Yes. If you need to add to your order please contact our Customer Service Dept. as soon as possible. Additional shipping charges may incur.
Q: May I cancel all or part of my order?
A: Yes, if it is within the first (1) hour of submitting. If you need to cancel all or part of your order please contact our Customer Service Dept. as soon as possible. Once your order is in process your entire order or partial products cannot be canceled. You may only add to your order after the (1) hour deadline.
Q: How do I track my order?
A: During your order process, you will receive email notifications regarding your order status. Once your order has been shipped, you may track it quickly and easily on your computer through the couriers website. We may not always be able to provide tracking numbers depending on the warehouse location and their policies, however you will be notified when your order ships. If we receive a tracking number, you will receive them through your email.
Q: When will I receive my order?
A: Delivery times may vary from door to door depending on the warehouse locations and carrier used. Allow 8-12 business days for delivery once you receive notification that your order has been shipped.
Q: I have not received my order for some time.
A: If you have placed an order and have not received it in a reasonable amount of time and depending on the carrier used (usually 8-12 business days from notification that your order has shipped), Contact Us We will promptly initiate an investigation and advise you on the estimated delivery date provided by the carrier; lost orders will be investigated immediately and we will notify you with the results as quickly as possible.
SHIPPING QUESTIONS
Q: Do you drop ship?
A: Yes, we drop ship.
Q: Do you offer PRIVATE LABELING?
A: No. Package(s) are shipped under the name of "Buy-U-Gifts" and our business address. The enclosed packing slip to your dropship recipient does not reveal any prices.
Q: Do you ship outside the United States?
A: Unfortunately, at this time we only ship to locations within the Contiguous 48 United States. We do not ship International or accept international customer accounts. Our goal is to keep prices low for our customers. We are sorry for any inconvenience this may cause.
Q: Do you offer various shipping methods?
A: Not at this time. UPS and FedEx Ground is the main method we use. At times USPS Ground or Priority may be used depending on your location from our suppliers warehouse or item purchased.
Q: Do you offer Free Shipping?
A: No. However, our rates are competive with online stores that claim free shipping. With us, you pay a percentage of your subtotal cost of products added to your cart instead of paying shipping costs for each individual product.
Q: Do I pay any shipping or handling charges?
A: Yes. A $50.00 minimum to order must be met to receive discounted shipping costs. Discounted shipping cost is by a percentage of the sub-total cost of your order. A $2.00 handling fee will be charged for all orders under $35.00.
CUSTOMER SERVICE
Q: What are your hours?
A: Online ordering is available 24/7 using our secured ordering system. You may contact the Customer Service Dept. 24/7. Our reply response time is within 24-48 hours (not including weekends & major holidays).
Q: Can I view my order online?
A: If you have registered an account with us, you can view your orders by logging into your account and view your last (100) present and past orders.
Q: Can I get a copy of my printed invoice if I misplaced it?
A: Yes. We can email or fax you a second copy.
Updated: 11/01/09 |
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