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| FREQUENTLY ASKED QUESTIONS - Buy-U-Gifts |
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PRODUCTS
Q: Are your products guaranteed?
A: Yes. We have a 30-Day after receipt return policy on non-defective, re-salable merchandise. However, our policy for damaged, shortage, incorrect, defective merchandise is 2-Business Days after receipt.
Q: Where are your products shipped from?
A: Because of the fact that we do not inventory the items we offer, we have arranged with the suppliers to have them shipped directly to you on our behalf. As a result, it is possible that you will receive your items in multiple shipments (possibly as many as 3-4 shipments, depending on the items which you buy).
Q: Do you send out printed catalogs?
A: No. We do not mail out printed catalogs. Our product line is brought to you through a variety of suppliers and new items are added or removed often.
PRE-ORDERING
Q: Do I have to register with your site?
A: Yes. You will have access to your address book and any orders placed with us and updated order status.
Q: Who can order from you?
A: Anyone that is located in the Contiguous 48 United States.
Q: Do you need my Sales Tax ID# to order?
A: No, we do not ask for a Sales Tax ID.
Q: Do I have to pay tax on the products I order?
A: You will only be taxed if the shipping destination is within the State of Louisiana.
Q: Can I resell your products on my internet merchant site, or any auction site?
A: No. Buy-U-Gifts has changed the structure of the online stores to allow the public to purchase at the same low costs as a reseller.
Q: Do you charge a membership fee?
A: No, we do not charge membership fees to order from Buy-U-Gifts online stores.
ORDERING
Q: What payment methods do you accept?
A: All orders must be PREPAID through PayPal. An account with PayPal is not necessary when making a payment with your Visa, MasterCard, American Express or Discover credit/debit card. Choose the option on the PayPal page: Don't have a PayPal account? and fill out the credit/debit card information. No C.O.D's or Net Term Programs accepted.
Q: Is there a minimum requirement to order?
A: No. There is no minimum required to order to purchase our products.
Q: What is the most I would have to purchase at a time?
A: Each description notes the quantity amount you will receive. Products are sold in cases of dozen(s)/each/pairs/sets and must be purchased in this manner. We do not break cases under any circumstances.
AFTER ORDERING
Q: Is it possible to add to my order once I confirmed it?
A: Yes. If you need to add to your order please contact our Customer Service Dept. as soon as possible. Additional shipping charges may incur.
Q: May I cancel all or part of my order?
A: Yes, if it is within the first (1) hour of submitting. If you need to cancel all or part of your order please contact our Customer Service Dept. as soon as possible. Once your order is in process your entire order or partial products cannot be canceled. You may only add to your order after the (1) hour deadline.
Q: How do I track my order?
A: During your order process, you will receive email notifications regarding your order status. Once your order has been shipped, you may track it quickly and easily on your computer through the couriers website. We may not always be able to provide tracking numbers depending on the warehouse location and their policies, however you will be notified when your order ships. If we receive a tracking number, you will receive them through your email. You may also login to your account and view your order notice updates.
Q: When will I receive my order?
A: Delivery times may vary from door to door depending on the warehouse locations and carrier used. Allow 8-12 business days for delivery once you receive notification that your order has been shipped.
Q: I have not received my order for some time.
A: If you have placed an order and have not received it in a reasonable amount of time and depending on the carrier used (usually 8-12 business days from notification that your order has shipped), Contact Us We will promptly initiate an investigation and advise you on the estimated delivery date provided by the carrier; lost orders will be investigated immediately and we will notify you with the results as quickly as possible.
SHIPPING QUESTIONS
Q: Do you drop ship?
A: Yes, we drop ship.
Q: Do you offer PRIVATE LABELING?
A: No. Package(s) are shipped under the name of "Buy-U-Gifts" and our business address. The enclosed packing slip to your dropship recipient does not reveal any prices.
Q: Do you ship outside the United States?
A: Unfortunately, at this time we only ship to locations within the Contiguous 48 United States. We do not ship International or accept international customer accounts. Our goal is to keep prices low for our customers. We are sorry for any inconvenience this may cause.
Q: Do you offer various shipping methods?
A: Not at this time. UPS and FedEx Ground is the main method we use. At times USPS Ground or Priority may be used depending on your location from our suppliers warehouse or item purchased.
Q: Do you offer Free Shipping?
A: No. However, our rates are competive with online stores that claim free shipping. With us, you pay a percentage of your subtotal cost of products added to your cart instead of paying shipping costs for each individual product.
Q: Do I pay any shipping or handling charges?
A: Yes. A $50.00 minimum to order must be met to receive discounted shipping costs. Discounted shipping cost is by a percentage of the sub-total cost of your order.
CUSTOMER SERVICE
Q: What are your hours?
A: Online ordering is available 24/7 using our secured ordering system. You may contact the Customer Service Dept. 24/7. Our reply response time is within 24-48 hours (not including weekends & major holidays).
Q: Can I view my order online?
A: You can view your orders by logging into your account and view your orders placed with Buy-U-Gifts.
Q: Can I get a copy of my printed invoice if I misplaced it?
A: Yes. You can login to your account and view and print your order.
Updated: 9/30/12 |
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